Terms of service

TERMS & CONDITIONS
Our terms, clearly stated.
Welcome to AURA VITAL WELLNESS. These Terms of Service explain the rules that apply when you access our website, browse our products, or place an order through our online store.
BEFORE YOU CONTINUE
01   Using our website
By accessing, browsing, or using the website, you agree to these Terms of Service.
02   Orders & purchases
Orders, payments, shipping, returns, and refunds are also governed by our applicable store policies.
03   Your legal rights
Nothing in these Terms is intended to restrict mandatory consumer rights available under applicable law.
Welcome to AURA VITAL WELLNESS
Welcome to AURA VITAL WELLNESS. These Terms of Service govern your access to and use of our website and your purchase of products through our online store.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service and our applicable Shipping Policy and Return & Refund Policy.
If you do not agree with these Terms, please do not use our website or place an order.
01
About AURA VITAL WELLNESS
AURA VITAL WELLNESS operates this website and offers skincare and wellness products for purchase by customers.
The trademark AURENCIA is used in connection with our skincare products.
“we,” “us,” “our,” “AURA VITAL WELLNESS,” and “the Company” refer to AURA VITAL WELLNESS.

“you,” “your,” and “customer” refer to any person accessing our website or purchasing products from us.
02
Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
✓ Use the website for any unlawful, fraudulent, or unauthorized purpose
✓ Attempt to gain unauthorized access to our website, systems, accounts, or databases
✓ Interfere with the security, functionality, or operation of the website
✓ Introduce malicious code, viruses, or other harmful material
✓ Use automated systems or methods to scrape, copy, monitor, or collect website content without our prior written permission
✓ Attempt to impersonate another person or entity
✓ Use our website or content in a manner that infringes the rights of AURA VITAL WELLNESS or any third party
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated or where necessary to protect our website, customers, or business.
03
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, prices, availability, and other information displayed on our website are accurate and up to date.
However, minor variations may occur, including differences in product appearance, packaging, colour, or presentation due to manufacturing updates, screen settings, or other circumstances.
Product images are provided for illustrative purposes and may not always represent the exact packaging received.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
04
Skincare & Product Use
Our products are intended to be used only as described on the product packaging, product page, or accompanying instructions.
Please carefully read the product label, ingredients, directions, warnings, and precautions before use.
Customers are responsible for using products in accordance with the instructions provided.
Individual results may vary depending on factors including skin type, individual circumstances, product usage, and other conditions.
Our skincare products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated otherwise and permitted under applicable law.
If you have concerns about a particular ingredient or whether a product is appropriate for you, please consult a qualified healthcare professional before use.
05
Product Availability
Product availability may change from time to time.
We do not guarantee that any particular product will always be available.
Where a product becomes unavailable after an order has been placed, we will communicate the situation to the customer and provide an appropriate resolution, which may include cancellation and refund where applicable.
We may also limit the quantity of products that can be purchased by a customer or per order where reasonably necessary.
06
Orders
When you place an order through our website, you are making a request to purchase the products selected by you.
An order confirmation does not necessarily mean that the order has been finally accepted if further verification is required.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in situations involving:
✓ Incorrect or incomplete information
✓ Product availability issues
✓ Pricing or listing errors
✓ Suspected fraudulent or unauthorized transactions
✓ Unusual or excessive ordering activity
✓ Delivery restrictions or serviceability limitations
✓ Violation of these Terms
If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our refund process and applicable law.
07
Pricing
All product prices displayed on our website are subject to change without prior notice.
The applicable price for an order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing or listing errors.
Applicable taxes, shipping charges, discounts, or other charges will be displayed as applicable before you complete your purchase.
We make reasonable efforts to ensure pricing information is accurate. In the event of an obvious pricing error, we may contact you before fulfilling the order or cancel the affected order and provide an appropriate refund where applicable.
08
Payments
Payments may be processed through third-party payment providers made available on our website.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not knowingly retain complete payment-card information on our systems where payment processing is handled by an authorized third-party payment provider.
Payment transactions may be subject to the terms, conditions, and privacy policies of the relevant payment provider.
09
Shipping & Delivery
Orders are shipped and delivered in accordance with our Shipping Policy.
Delivery timelines are estimates and may vary depending on the destination, courier service, weather, public holidays, logistical disruptions, and other circumstances beyond our reasonable control.
Please ensure that the delivery information provided at checkout is accurate and complete.
For detailed information about order processing, shipping charges, delivery timelines, tracking, delivery attempts, and shipping-related issues, please refer to our Shipping Policy.
10
Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Eligibility for a return, return conditions, non-returnable products, damaged or defective products, refund processing, and other related matters are described in that policy.
Nothing in these Terms is intended to exclude or restrict any rights or remedies available to consumers under applicable law.
11
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at support@auravitalwellness.com .
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to our Return & Refund Policy.
12
Intellectual Property
All content available on this website, including but not limited to:
✓ Brand names and trademarks
✓ Logos
✓ Product names
✓ Product photographs
✓ Text and descriptions
✓ Graphics and visual elements
✓ Website design and layout
✓ Videos and other media
is owned by, licensed to, or otherwise lawfully used by AURA VITAL WELLNESS and is protected by applicable intellectual-property laws.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, modify, distribute, publish, sell, transmit, or commercially exploit our content without our prior written permission.
13
User Reviews & Submissions
If you submit reviews, feedback, comments, photographs, testimonials, or other content to us, you represent that you have the right to provide that content and that it does not violate the rights of any third party.
By submitting content, you grant AURA VITAL WELLNESS a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.
We reserve the right to remove or decline to publish content that is unlawful, misleading, abusive, defamatory, offensive, fraudulent, or otherwise inappropriate.
14
Promotions & Offers
From time to time, we may offer discounts, promotional codes, bundles, contests, or other promotional offers.
Each promotion may have its own terms and eligibility requirements.

Promotional offers may be subject to availability, minimum purchase requirements, validity periods, product exclusions, or other stated conditions.
Unless expressly stated otherwise, promotional offers cannot be combined with other offers.
We reserve the right to modify or withdraw a promotion where reasonably necessary, subject to applicable law and the terms communicated for that promotion.
15
Third-Party Services
Our website may use third-party services such as payment processors, logistics providers, analytics services, communication platforms, or other technology providers.
Your use of third-party services may be subject to their own terms and policies.
We are not responsible for the independent acts, omissions, policies, or technical failures of third-party service providers, except to the extent required under applicable law.
16
Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
The website may occasionally be unavailable due to maintenance, upgrades, technical problems, security incidents, hosting issues, or circumstances beyond our reasonable control.
We may modify, suspend, or discontinue any part of the website where reasonably necessary.
17
Disclaimer
To the extent permitted by applicable law, information provided on our website is intended for general product and informational purposes.
We do not guarantee that the website or every piece of information available on it will always be complete, accurate, current, or error-free.
Nothing on this website should be interpreted as professional medical advice.
Where a product requires specific precautions or usage instructions, customers should follow the information provided on the product packaging and product documentation.
18
Limitation of Liability
To the maximum extent permitted by applicable law, AURA VITAL WELLNESS will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to restrict any statutory consumer rights or remedies that cannot lawfully be excluded or limited.
19
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of the rights of AURA VITAL WELLNESS or any third party.
This provision will not apply to the extent that such liability arises from our own unlawful acts or omissions.
20
Privacy
Your use of our website may involve the collection and processing of personal information.
Our handling of personal information is described in our Privacy Policy.
By using the website, you acknowledge that your information may be processed in accordance with that policy and applicable data-protection laws.
21
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Nothing in these Terms is intended to deprive consumers of any mandatory rights or remedies available to them under applicable consumer-protection laws.
Any dispute will be subject to the jurisdiction of the courts and competent consumer authorities having jurisdiction under applicable law.
22
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our products, services, website, business practices, or applicable legal requirements.
When we make changes, the updated version will be published on this page with the revised effective date.
Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
QUESTIONS?
We're here to help.
If you have questions about these Terms or your order, please get in touch with our support team.
Aura Vital Wellness · Terms of Service