Shipping policy

SHIPPING & DELIVERY
Shipping, made simple.
We want your Aura Vital Wellness order to reach you safely, securely and on time. Here's everything you need to know about processing, delivery, tracking and shipping support.
AT A GLANCE
01   Order processing
Orders are generally processed within 1–2 business days.
02   Standard delivery
Approximately 3–7 business days after dispatch.
03   Delivery coverage
Delivery is available across India, subject to serviceability.
How your order reaches you
Every order goes through a simple process of confirmation, preparation, dispatch and delivery. Delivery timelines may vary depending on your location, courier serviceability and circumstances outside our control.
01
Order Processing
Orders are generally processed within 1–2 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation with the available tracking details.
Please note
Processing time is separate from the delivery time taken by the shipping carrier.
02
Shipping & Delivery
We currently offer delivery across India, subject to serviceability of the delivery address.
Standard delivery generally takes approximately 3–7 business days from the date of dispatch , depending on the destination and courier service.
Delivery timelines may vary because of:
✓ Delivery location and courier serviceability
✓ Weather conditions
✓ Public holidays
✓ High order volumes
✓ Transportation or logistics disruptions
✓ Unforeseen circumstances beyond our reasonable control
We will make reasonable efforts to ensure that orders are delivered within the estimated timeframe.
03
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Any applicable delivery charges will be clearly communicated as part of the order total.
From time to time, we may offer promotional or free-shipping offers subject to the terms and conditions applicable to the relevant offer.
04
Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing the tracking information provided by our logistics partner.
You can use the tracking details to monitor the status of your shipment.
Tracking updates
Please allow some time for tracking information to become active after the order has been handed over to the courier.
05
Delivery Attempts
Our logistics partners may make multiple delivery attempts to deliver your order.
Please ensure that the shipping address, phone number, and other delivery details provided at checkout are accurate and complete.
If a delivery cannot be completed because of an incorrect or incomplete address, an unavailable recipient, or repeated unsuccessful delivery attempts, the shipment may be returned to us.
Additional shipping charges may apply if the order needs to be re-shipped due to an incorrect address or other circumstances attributable to the customer.
06
Incorrect Shipping Address
Please carefully review your shipping information before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at support@auravitalwellness.com .
We will try to update the address before the order is dispatched. However, we cannot guarantee that changes can be made after an order has been processed or shipped.
07
Delayed Deliveries
While we strive to meet the estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including severe weather, natural events, transportation disruptions, courier delays, public holidays, or other unforeseen circumstances.
If your order is significantly delayed, please contact us at support@auravitalwellness.com so that we can assist you in checking the shipment status.
Where an order has been delayed beyond the delivery schedule communicated to you, we will handle the matter in accordance with our applicable consumer and refund obligations.
08
Lost or Missing Shipments
If your order shows as delivered but you have not received it, please contact us at support@auravitalwellness.com as soon as possible.
We may coordinate with the relevant courier partner to investigate the shipment and determine its status.
Please retain your order details and tracking information while the investigation is underway.
09
Damaged Packages
Please inspect your package when you receive it.
If your order or any product inside the package appears damaged, defective, or tampered with, please contact us promptly at support@auravitalwellness.com with your order details and photographs or other relevant information.
We will review the issue and, where applicable, provide an appropriate resolution in accordance with our Return & Refund Policy.
10
Returns & Shipping
For information about eligibility, return requests, return shipping, refunds, and non-returnable products, please refer to our Return & Refund Policy.
Important
Products returned without first obtaining return approval may not be accepted.
NEED HELP?
We're here to help.
Have a question about your order, delivery or tracking? Get in touch with our support team.
Aura Vital Wellness · Shipping & Delivery