Refund policy

RETURNS & REFUNDS
Your satisfaction matters.
At AURA VITAL WELLNESS, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
AT A GLANCE
01   30-day return window
Returns may be requested within 30 days from the date of delivery for eligible products.
02   Unopened & unused
Products must generally remain unused, unopened and in their original condition and packaging.
03   Refund processing
Approved refunds are generally processed to the original payment method within 10 business days after inspection.
Before requesting a return
This Return & Refund Policy explains when a product may be returned, how to request a return, and how refunds are processed.
Important
Please do not send a product back before receiving return approval and instructions from us.
01
30-Day Return Policy
We offer a 30-day return window , which means you have 30 days from the date of delivery to request a return for an eligible product.
To be eligible for a return, the product must:
✓ Be unused and unopened
✓ Be in the same condition in which you received it
✓ Remain in its original packaging
✓ Have all original labels, seals, and tags intact, where applicable
✓ Be accompanied by the order details, invoice, or other valid proof of purchase
Products that have been opened, used, altered, or damaged after delivery may not be eligible for return due to hygiene and product-safety considerations.
02
How to Request a Return
To initiate a return, please contact us at:
Please include:
✓ Your order number
✓ Name and contact details used for the order
✓ Product(s) you wish to return
✓ Reason for the return
✓ Photographs, where relevant
Do not send any product back before receiving return approval and instructions from us.
Once your return request has been reviewed and approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label.
Products sent to us without prior return approval may not be accepted.
03
Return Address
Approved returns should be sent to:
AURA VITAL WELLNESS
SCF 56, Second Floor
Sector 15
Faridabad – 121007
Haryana, India
Please use the return address provided in our return instructions, as the applicable return address may vary depending on the return process.
04
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as you receive it.
Please contact us if your product is:
✓ Damaged during transit
✓ Defective
✓ Incorrect or different from what you ordered
✓ Missing from your order
✓ Received with damaged or tampered packaging
Please contact us at support@auravitalwellness.com as soon as possible, preferably within 48 hours of delivery .
Please provide your order number along with clear photographs or videos of the product, packaging, shipping label, and any visible damage or issue.
We will review the issue and, where applicable, arrange an appropriate resolution, which may include a replacement, refund, or other suitable remedy .
05
Non-Returnable Products
For hygiene, safety, and product-quality reasons, we generally do not accept returns of products that have been opened or used .
The following may also be non-returnable:
✓ Products purchased as part of a final-sale or clearance offer, where clearly identified at the time of purchase
✓ Gift cards
✓ Products that have been opened, used, altered, or damaged after delivery
✓ Products returned without their original packaging, labels, or seals where these are required for resale
✓ Products returned after the applicable return period
This does not limit any rights or remedies available to customers under applicable consumer protection laws, including in cases involving defective, damaged, incorrect, or otherwise non-conforming products.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
06
Return Shipping
For eligible change-of-mind returns, return shipping arrangements and charges will be communicated at the time the return is approved .
Where the return is due to a product being damaged, defective, incorrect, or otherwise attributable to an issue on our part, we will provide an appropriate resolution and, where applicable, arrange or bear the applicable return shipping cost.
Products returned without prior approval or through an unauthorized shipping method may not be accepted.
07
Exchanges
We do not guarantee direct exchanges for all products or orders, as availability may vary.
If you would like a different product, we may recommend returning the eligible product and placing a new order for the desired product.
For products received damaged, defective, or incorrectly supplied, we may offer a replacement where the requested product is available.
08
Refunds
Once we receive your returned product, it will be inspected to determine whether it meets the applicable return requirements.
After the inspection is completed, we will notify you whether your refund has been approved or declined.
Approved refund
Generally processed to the original payment method within 10 business days .
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
09
Refund Amount
For an approved return, the eligible product amount will be refunded in accordance with this policy.
Any shipping or delivery charges, if applicable, will be handled in accordance with the reason for the return and applicable law.
Where a refund is required because the product was damaged, defective, incorrect, or otherwise not as ordered, we will provide the applicable refund or remedy in accordance with applicable consumer protection requirements.
10
Rejected or Ineligible Returns
If a returned product does not meet the eligibility requirements, we may reject the return.
Examples include products that have been opened or used, products returned without required packaging or seals, or returns submitted after the applicable return period.
If a return is rejected, we will contact you regarding the next steps.
11
Cancellations
If you wish to cancel an order, please contact us at support@auravitalwellness.com as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to the applicable return process.
NEED HELP?
We're here to help.
Not sure whether your order qualifies for a return? Contact our support team before sending anything back.
Aura Vital Wellness · Returns & Refunds